Loot Crates are sent out once each month, scheduled to begin shipping on the 20th unless otherwise specified. Signups are taken until 9pm PT on the 19th. If you signup after 9PM PT on the 19th, your first crate will come in the following month.
Hand-picked, awesome geek and gamer products. From shirts, to stickers and gadgets, we have also included limited edition and collectible items from brands you know and trust. To see unboxing videos of previous crates check out our YouTube page at http://www.youtube.com/lootcrate.
You are charged the day you signup and then every time your plan renews. For example, a one month plan would renew and charge every 30 days and a six month plan would charge you six months then renew and charge six months later.
We currently ship to the US (including APO and FPO), UK, Canada, and Australia. We send our crates via USPS First Class, International First Class, or Priority Mail. Allow 2-5 business days for US delivery, (AK, HI, PR, and Guam may take an additional 2 business days). The UK, Canada, and Australia may take 10-14 business days.
We'd love to see how we can keep you happy and on board as part of our community. E-mail us at firstname.lastname@example.org and we'll be happy to take care of your request.
E-mail us at email@example.com to contact our customer service team, it's very rare, but it does happen and we'd be happy to resolve it.
It can take up to 24 hours for the USPS system to fully provide tracking information after they receive it, just give it a day and it should appear.
If it's been more than 10 total days from the 20th of the month, please contact support so we can check options for sending you a replacement.
Contact Loot Crate with your new address as soon as you know your new address.
No sweat. Give us a call 24/7 at 323-999-5353 or send an email. Loot Crate guarantees your satisfaction, really!