Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience. Your information helps us to better respond to your individual needs.
    • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
    • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
    • To process transactions.
    • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
    • To administer a contest, promotion, survey or other site features.
    • To send periodic emails.
    • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Loot Crate Is Now The Loot Company!

Please Read on for Information Regarding the Sale of Your Personal Information to the New Owner

In case you hadn’t heard, Loot Crate is now under new ownership and has a new name: The Loot Company.

The new owner is a sister company of NECA (the company that owns Kidrobot and WizKids). NECA's all about limited edition collectibles, so they totally get our business and our community. Going forward, you can expect better exclusives and greater experiences delivered to your door on time!

Here’s what you need to know: With the change in ownership, non-current customers and potential customers have the right to opt-out of allowing The Loot Company to use the personal information they provided to Loot Crate (name, email, address). Opting-out means that this personal information will be permanently deleted and not used by The Loot Company.

We’ve got a lot of cool new offerings and exciting experiences coming soon that we’d love to tell you about, but we totally respect your right to privacy so the decision is yours. If you decide to opt-out, you may do so by one of the following methods:

  1. Sending an e-mail to The Loot Company at with the information necessary for The Loot Company to identify you in its database and process your opt-out election (such as your name and email address); or
  2. Mailing to the following address (and including the information necessary for The Loot Company to identify you in its database and process your opt-out election, such as your name and email address):
    The Loot Company
    c/o Cooley LLP
    Attn: Cathy Hershcopf and Sarah Carnes
    55 Hudson Yards
    New York, New York 10001

Your request to opt-out must be received no later than October 21, 2019.

We Love You,
The Loot Team